❓ Frequently Asked Questions

The Super Admin has unrestricted access to the entire platform. This includes creating and managing all schools, viewing all users across every school, setting the global default subscription price, and accessing system-wide reports.

Super Admins are the only users who can add new schools to the system, delete schools, and modify global settings. All other roles are scoped to a single school.

From the Super Admin dashboard, click the "+ Add School" button. Enter the school name, address, phone number, and subscription details. Once saved, the school appears in your schools table and is ready for a School Administrator to be assigned.

In the Super Admin toolbar, you will see a Default Price (₦) input field. Enter the amount and click Set. This becomes the default price suggested to schools during renewal, though each school's subscription can be customised individually.

Yes. Click Users on any school row in the schools table to view and manage all users registered to that school. You can see their role, status, registration date, and last login. You can also suspend or delete users from this view.

Each school has subscription fields on its record: start date, number of days, grace period, and price per session. When a school's subscription expires, they enter a grace period before access is restricted. Schools can renew directly from their dashboard using Paystack payment.

As Super Admin, you can manually adjust any school's subscription details at any time from the school management panel.

The System Reports section at the bottom of the Super Admin dashboard provides an overview of all schools, total exams conducted, active students, and subscription statuses. This gives you a real-time bird's eye view of the entire platform.

Go to the Register New User section of your dashboard. Fill in the user's full name, email address (must be their Google account email), role, and any role-specific details such as class/grade for students or subjects for teachers. Click Register User.

The user will be able to log in with that Google account immediately. They do not need a separate password — authentication is handled via Google Sign-In.

In the School Settings card, you can update your school's name, address, phone number, academic session (e.g. 2024/2025), exam term, and exam type. Click Save Settings to apply changes.

Navigate to the Results section of your dashboard. You can filter results by exam, class, or date range. Each result shows the student's name, score, correct/wrong/skipped counts, and submission time.

When your subscription is nearing expiry, a warning banner will appear on your dashboard. Click Renew Subscription to open the payment modal. Review the amount and click Pay with Paystack. Complete the secure payment and your subscription is extended immediately.

Yes. In the Manage Users section, find the user you want to act on. You can toggle their status between Active and Suspended. A suspended user cannot log in until reactivated. You can also permanently delete a user — this cannot be undone.

The School Admin has full control over the school — including creating other admins, managing the subscription, and changing school settings. Sub-Admins have limited administrative duties (defined by a "duty" field) and cannot change school settings or manage the subscription. They can register users and view results.

Sub-Admins can register new teachers and students, view and manage existing users in their school, and access exam results. They cannot change school settings, manage subscriptions, or create other admins.

No. Exam creation and management is restricted to School Admins and Teachers. Sub-Admins can view results but cannot upload, edit, or delete exams.

Yes. Sub-Admins can view results for all students within their school. This includes individual submission details, scores, and timing information.

Your duty description is set by the School Admin when they register your account. It describes your specific administrative role within the school (e.g. "Exams Officer", "ICT Coordinator"). You cannot change this yourself — contact your School Admin to update it.

From your Teacher dashboard, go to the Upload Exam section. Download the Excel template, fill in your exam metadata (school name, class, term, exam type) and questions in the correct format, then upload the file. The system will parse and validate your questions automatically.

Each question must have the question text, four options (A–D), and the correct answer letter. Images are not yet supported — all content must be text-based.

Yes, you can edit exams you created from the Manage Exams section. You can update the exam title, duration, and question content. However, you cannot change the schoolId or the creator field — these are locked for security.

Yes. In the Results section, you can view results for all exams in your school. You can filter by exam to see how students performed on your specific exams — scores, time taken, and question-by-question breakdown.

No. Exam answers are never sent to the student's browser. All grading is performed server-side by our secure backend (Render server). This means even a technically savvy student cannot inspect network traffic to find the answers. Students only receive their final score.

The exam interface saves the student's answers locally as they progress. If they lose connectivity, they can continue answering questions. However, submission requires an active connection since grading happens server-side. Students should be advised to use a stable connection.

Your subjects and classes are set by the School Admin when your account is created. They appear on your profile and are used to associate you with the right student groups. If your assignment is incorrect, ask your School Admin to update your account.

Go to the EduTest Pro login page and click Continue with Google. Use the Google account email that your school registered for you. If your login is rejected, it means either the email is different from what was registered or your account has not yet been created. Contact your school administrator.

After logging in, your Student Dashboard shows all available exams assigned to your school. Each exam displays the subject, duration, and number of questions. Click Start Exam to begin. Make sure you are ready before clicking — the timer starts immediately.

Yes. Use the question navigator panel on the left side of the exam screen to jump to any question at any time. You can also flag questions you are unsure about (they turn yellow in the navigator) and return to them before submitting.

When the timer reaches zero, your exam is submitted automatically with whatever answers you have selected at that moment. Unanswered questions are counted as skipped. You will see your results immediately after submission.

Your results appear immediately on the screen after submission — showing your score, number correct, number wrong, and number skipped. You can also view past results from your Student Dashboard under the My Results section.

This depends on your school's settings. By default, each exam can only be submitted once. If you need to retake an exam, contact your teacher or school administrator — they can discuss the policy with you.

First, make sure you are using the correct Google account — the one your school registered. If you see an error saying your account is not registered, it means your school may have used a different email. Contact your School Administrator or teacher to verify which email was used for your registration.

Yes. Your exam results are only visible to you, your teachers, your school administrator, and the sub-admin. They are never shared outside your school. EduTest Pro does not sell or share user data with third parties.